FAQ
Welcome to the Huggleo FAQ page.
Our goal is to make your shopping experience simple, transparent, and stress free. If you don’t find what you’re looking for below, our support team is happy to help.
1. How long does delivery take?
Answer:
Orders typically arrive within the following timeframes:
Order processing: 1–2 business days
Shipping transit: 6–8 business days
Total estimated delivery: 7–10 business days
For full details, please review our Shipping Policy.
2. Is shipping free?
Answer:
Yes. Huggleo offers free shipping on all orders shipped within the United States.
More details can be found in our Shipping Policy.
3. Where is Huggleo based?
Answer:
Huggleo is a U.S. based online brand. We curate high quality kids and family products and currently ship to customers in the United States.
4. What should I do if my item arrives damaged or defective?
Answer:
If your order arrives damaged or defective, we’ll make it right at no additional cost. Please contact us within 30 days of delivery, and we’ll assist with a replacement or solution. See our Return Policy for full details.
5. Can I cancel my order after placing it?
Answer:
Yes. Orders can be canceled within 24 hours of purchase. If you need to cancel, please contact us as soon as possible so we can assist before processing begins.
6. What is your return policy?
Answer:
We offer a straightforward return process designed to be easy and fair. Full return details are available on our Return Policy page.
7. When will I receive my refund?
Answer:
Once your returned item is received and inspected, your refund will be issued.
Refunds usually appear on your original payment method within 7 business days, depending on your bank or payment provider. Please refer to our Return Policy for more information.
8. What is your return policy?
Answer:
We offer a 30-day return policy on eligible items. If you’re not satisfied with your purchase, you may request a return within 30 days of delivery. Please review our Return Policy for full details.
9. How can I contact customer support?
Answer:
You can reach our support team through our Contact Us page or by emailing us directly at info@huggleo.com.
10. Do you ship internationally?
Answer:
At this time, we ship only within the United States.
11. Do you have a physical retail store?
Answer:
No. Huggleo operates exclusively online, allowing us to offer competitive pricing and a wider product selection.
12. Do you accept bulk or wholesale orders?
Answer:
Yes. We do accept bulk orders for businesses, schools, or organizations. Please contact our support team to discuss availability and pricing.
13. How do exchanges work?
Answer:
Exchange details and eligibility are outlined in our Return Policy, which includes instructions on how to request an exchange.
14. How can I track my order?
Answer:
Once your order ships, you’ll receive a tracking number by email. You can also track your order directly through the Track Order page on our website.
Contact Information
Store Name: Huggleo
Address: 300 W Tyler St, Tampa, FL, 33602, USA
Email: info@huggleo.com
Phone: +16562197029
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)
We will respond to all messages within 24 hours.